Return Policy

Condition of returned items If you purchased a product through openfoil.com and find it to be broken, faulty, or otherwise inoperable, you can request a Return Merchandise Authorization (RMA) form to initiate a return. Please follow the directions below to initiate an RMA with openfoil.com.

Return time frame
openfoil.com will accept returns within 30 days of the purchase date.

How to acquire a return authorization?

1. Please login to your account
2. There is a form RMA
3. Please carefully fill it, and be as detailed as possible, if you describe a faulty product.
4. After we check the problem/item, we will approve or cancel RMA.
5. You will send the item back and ON THE BOX – must be the RMA number, if not we will send the packet back. (If you send it outside Europe – please declare the value of 5 € – damaged / not working item sent for service/replacement)

All items that will be sent without declared value and state will be shipped back (since we need to pay customs and taxes for them otherwise)
Returns will not be shipped until we receive the RMA item. Please do not return a product before receiving prior authorization from our staff. If a product was damaged during shipping, please make a note of the carrier that was used for shipping, i.e., DPD, TNT, DHL…

 Fees
We reserve the right to apply a restocking charge up to 20% of the value of the product.
All Shipping charges associated with a Return are the responsibility of the customer unless otherwise authorized by openfoil.com.

Shipping
Openfoil.com. will not cover the shipping costs back to us.

Refunds
We will issue a store credit or refund to the payment method used for any item associated with an RMA that the product manufacturer finds to be faulty or inoperable and at no fault of the purchaser. If an Item is returned to openfoil.com and is in new packaging or reasonably re-salable condition, a store credit or refund will be issued to the customer immediately.

Non-returnable items
Lipo/Li-ion Battery and products with batteries
Since many Radio-Control applications exceed the manufacturer’s recommended maximum discharge rates, there is no warranty (expressed or implied) by the manufacturer, its distributors, and retailers with respect to the cycle life, capacity, cell characteristics, or storage of cells/packs used in the Radio-Control market. Returns on LiPo/ Li-ion batteries are excepted within the RMA timeframe in cases of DOA (dead-on-arrival).

DIY Kits for assembly
Openfoil.com reserves the right to refuse an RMA request in the event that the buyer tries to return a product that he has already tried or successfully assembled himself due to indirect influence on the integrity of the product by the buyer.

Repairs
If you have used a product that needs to be repaired, please do not follow this RMA procedure. Use the contact us form or send us an e-mail at: support@openfoil.com

Repaired products may be subject to charges. All repaired products will be shipped back to the customer using the cheapest shipping method. If expedited shipping is desired, the customer must make note of this when initiating his/her RMA and the shipping difference will be the customer’s responsibility. All other orders must be placed separately from the RMA return.

Note: All sales are final for reduced-priced and used items.